service& support

Tasks of service department "Scaner"

  • Device commissioning, customer training
  • Warranty and post-warranty service
  • Counseling
  • Repair and removal of defects
  • Holistic diagnosis
Why do we need a yellow light filter?
The yellow light filter is used for working with photopolymer materials which harden by influence of ultraviolet light. He does not allow photopolymer materials to harden.
What is the optics in the microscope?
Microscope has high-quality apochromatic lenses with multilayer anti-glare coating and a powerful LED light source ensure perfect stereoscopic quality of snaps. All lenses and prisms are made of the best-quality glass produced by the German firm SCHOTT.
What source light is integrated and what is his life time?
LED source light is integrated into the optical head of the microscope and made on the basis of a high-brightness American LED. Its spectrum resembles that of the daylight and is characterized by a high level of illuminating the spot under research, low heat generation, security and reliability. A source light of this type significantly improves contrast and accuracy of tiny details in comparison with halogen lamps. Life time of a LED is almost limitless!
What is the reason of poor image quality on the display (TV)?
When you connect the camera to an HD display with HDMI cable, the copy of the image of built-in LCD camera is broadcasted, with its resolution of 640 * 480 pixels (this is the design of the camera). Usually, the resolution of HD display (TV) is 1920 * 1080 pixels, that is, 3 times higher. Video or photo that are recorded on the memory card are displayed with high resolution (set when shooting) when broadcasting on HD display.
What are the degrees of magnification in microscope?
3,3; 5,3; 8,5; 13,6; 22
The eyes get tired during the observation.
The diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
Why when we change the magnification, the image is not sharp?
Probably, the diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
The image of the object is not focused. How to fix it?
The focal distance to the object of observation is probably not sustained.
Place the lens of the colposcope head at a distance from the object of observation, according to its focal length (f = 200, f = 250, f = 300).
Move the colposcope head closer to or farther from the subject until the picture is sharp. Turn the handle of the accurate focusing mechanism of the lens until the image is sharp.
What to do if the right and the left field of view don’t coincide?
Interpupillary distance of the glasses doesn’t coincide with the user’s distance of the pupils. Adjust the interpupillary distance.
What is the reason that the object image is not sharp?
Probably, the external surface of the optical element of the lens or the external surface of the optical element of eyepieces are dirty. Clean the external surface of the optical elements.
Why is there no light of the illuminator, while “Mains” indicator at the power-switch button of illuminator diode is on?
Probably, there is no contact in the power cable connector of the illuminator.
Disconnect the power cable connector of the illuminator from the power unit and the optical head of the colcoscope, make sure the cable is not mechanically damaged, and in case of absence, connect it again after having made sure the pins are firmly connected and fixed in the sockets.
What to do if “Mains” indicator at the power-switch button of illuminator diode is not on?
Possible cause:
- No voltage at the “mains” supply 220V, 50Hz.
- No contact in the mains connection of the power unit, the power cord is connected unreliably.
- The fuse link is out of order.

Remedy:
- Connect the colposcope to a functioning mains supply 220V, 50Hz.
- Disconnect the mains cable from the power unit, check the cable for mechanical damage and in case of absence, connect it again after having made sure the plug is firmly connected and fixed.
- Replace the fuse link to the new one, which was supplied in the set.
The eyes get tired during the observation.
The diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
Why when we change the magnification, the image is not sharp?
Probably, the diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
The image of the object is not focused. How to fix it?
The focal distance to the object of observation is probably not sustained.
Place the lens of the colposcope head at a distance from the object of observation, according to its focal length (f = 200, f = 250, f = 300).
Move the colposcope head closer to or farther from the subject until the picture is sharp. Turn the handle of the accurate focusing mechanism of the lens until the image is sharp.
What to do if the right and the left field of view don’t coincide?
Interpupillary distance of the glasses doesn’t coincide with the user’s distance of the pupils. Adjust the interpupillary distance.
What is the reason that the object image is not sharp?
Probably, the external surface of the optical element of the lens or the external surface of the optical element of eyepieces are dirty. Clean the external surface of the optical elements.
Why is there no light of the illuminator, while “Mains” indicator at the power-switch button of illuminator diode is on?
Probably, there is no contact in the power cable connector of the illuminator.
Disconnect the power cable connector of the illuminator from the power unit and the optical head of the colcoscope, make sure the cable is not mechanically damaged, and in case of absence, connect it again after having made sure the pins are firmly connected and fixed in the sockets.
What to do if “Mains” indicator at the power-switch button of illuminator diode is not on?
Possible cause:
- No voltage at the “mains” supply 220V, 50Hz.
- No contact in the mains connection of the power unit, the power cord is connected unreliably.
- The fuse link is out of order.

Remedy:
- Connect the colposcope to a functioning mains supply 220V, 50Hz.
- Disconnect the mains cable from the power unit, check the cable for mechanical damage and in case of absence, connect it again after having made sure the plug is firmly connected and fixed.
- Replace the fuse link to the new one, which was supplied in the set.
The supply of HF electric current and argon to the electrode stops, indicator of volume flow on displays "E.2".
Unrecoverable fault of the control unit. Contact service department.
The indicator of power bipolar modes displays signs "E20" "E30", "E40".
Unrecoverable fault of the control unit. Contact service department.
The supply of HF electric current and argon to the electrode stops, indicator of volume flow displays "E.4"
1. Open the cylinder valve, check the outlet pressure of reducer (if necessary, replace the reducer). Check the dock of hose with a reducer and a control unit.

2. Not enough pressure at the outlet of the cylinder. Attach a charged cylinder.

3. Close the gas path of the tool. Check tool.
Pedal buttons do not work, the buttons on the front panel controls work.
1. Pedal cord is docked badly (check dock pedal).
2. Pedal is defective (replace the pedal).
Buttons of electrosurgical handles do not work , while two-buttons pedal functions.
Buttons of electrosurgical handles are defective.

Remedy:
- Continue to work, using two-buttons pedal.
- Replace electrosurgical handle.
When you press the pedal or button electrosurgical handle, the corresponding indication is turned on, but the power of the active electrode is not allocated, or considerably reduced.
Possible causes: The tissue adhered to the electrode. An open circuit in the active tool. Neutral electrode is not adjacent to the body or there is insulating gasket (gauze, cloth, etc.) is between them Remedy: Clean the active tool. Check docking active tool and, if necessary, replace the electrosurgical handle. Check the connection of the neutral electrode to the body
When monopolar modes are turned on, then the audible alarm is activated, a single neutral electrode connection indicator is periodically switched on and off. How to fix it?
1. Perhaps neutral electrode undocked from the holder or the holder from the control unit. It is necessary to check the quality of the connection of the holder of neutral electrode with the control unit and neutral electrode. 2. Neutral electrode holder or neutral electrode are not serviceable. Replace the holder and (or) the neutral electrode.
Why does the power of control unit is turned on, the indicators don’t work?
Probable cause: the lack of supply voltage. It is necessary to check the quality of the connection of the control unit with the mains.
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