service& support
Tasks of service department "Scaner"
- Device commissioning, customer training
- Warranty and post-warranty service
- Counseling
- Repair and removal of defects
- Holistic diagnosis
What is the maximum data volume that can be stored in the Medvisor program?
It is 4 GB, i.e. approximately 4-5 thousand patients, when using the Microsoft SQL Server Compact Edition database or 10 GB when using Microsoft SQL Server Express. These options are free for the user. When the maximum capacity is reached, the database does not allow adding more information. There is a procedure for converting a database from Compact to Express format. To convert, please contact the service department.
If you need a larger database, the Medvisor program can work with Microsoft SQL Server 2012, the full version.
When working in a network, the program allows you to use one common server to host the database for several workstations.
When printing a report, if there are photos, they are not displayed or printed
This may be due to the cumulative .Net FrameWork update KB5022083.
Recommendation: "KB5022083 Change in how WPF-based applications render XPS documents" .
It is recommended to use an alternative option with adding a key to the Windows registry:
reg add "HKLM\SOFTWARE\Microsoft\.NETFramework\Windows Presentation Foundation\XPSAllowedTypes" /v "DisableDec2022Patch" /t REG_SZ /d "*" /reg:64
This operation requires Administrator privilege
Why do we need a yellow light filter?
The yellow light filter is used for working with photopolymer materials which harden by influence of ultraviolet light. He does not allow photopolymer materials to harden.
What is the optics in the microscope?
Microscope has high-quality apochromatic lenses with multilayer anti-glare coating and a powerful LED light source ensure perfect stereoscopic quality of snaps. All lenses and prisms are made of the best-quality glass produced by the German firm SCHOTT.
What source light is integrated and what is his life time?
LED source light is integrated into the optical head of the microscope and made on the basis of a high-brightness American LED. Its spectrum resembles that of the daylight and is characterized by a high level of illuminating the spot under research, low heat generation, security and reliability. A source light of this type significantly improves contrast and accuracy of tiny details in comparison with halogen lamps. Life time of a LED is almost limitless!
What is the reason of poor image quality on the display (TV)?
When you connect the camera to an HD display with HDMI cable, the copy of the image of built-in LCD camera is broadcasted, with its resolution of 640 * 480 pixels (this is the design of the camera). Usually, the resolution of HD display (TV) is 1920 * 1080 pixels, that is, 3 times higher. Video or photo that are recorded on the memory card are displayed with high resolution (set when shooting) when broadcasting on HD display.
What are the degrees of magnification in microscope?
3,3; 5,3; 8,5; 13,6; 22
What is the maximum data volume that can be stored in the Medvisor program?
It is 4 GB, i.e. approximately 4-5 thousand patients, when using the Microsoft SQL Server Compact Edition database or 10 GB when using Microsoft SQL Server Express. These options are free for the user. When the maximum capacity is reached, the database does not allow adding more information. There is a procedure for converting a database from Compact to Express format. To convert, please contact the service department.
If you need a larger database, the Medvisor program can work with Microsoft SQL Server 2012, the full version.
When working in a network, the program allows you to use one common server to host the database for several workstations.
When printing a report, if there are photos, they are not displayed or printed
This may be due to the cumulative .Net FrameWork update KB5022083.
Recommendation: "KB5022083 Change in how WPF-based applications render XPS documents" .
It is recommended to use an alternative option with adding a key to the Windows registry:
reg add "HKLM\SOFTWARE\Microsoft\.NETFramework\Windows Presentation Foundation\XPSAllowedTypes" /v "DisableDec2022Patch" /t REG_SZ /d "*" /reg:64
This operation requires Administrator privilege
The eyes get tired during the observation.
The diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
Why when we change the magnification, the image is not sharp?
Probably, the diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
The image of the object is not focused. How to fix it?
The focal distance to the object of observation is probably not sustained.
Place the lens of the colposcope head at a distance from the object of observation, according to its focal length (f = 200, f = 250, f = 300).
Move the colposcope head closer to or farther from the subject until the picture is sharp. Turn the handle of the accurate focusing mechanism of the lens until the image is sharp.
Place the lens of the colposcope head at a distance from the object of observation, according to its focal length (f = 200, f = 250, f = 300).
Move the colposcope head closer to or farther from the subject until the picture is sharp. Turn the handle of the accurate focusing mechanism of the lens until the image is sharp.
What to do if the right and the left field of view don’t coincide?
Interpupillary distance of the glasses doesn’t coincide with the user’s distance of the pupils. Adjust the interpupillary distance.
What is the reason that the object image is not sharp?
Probably, the external surface of the optical element of the lens or the external surface of the optical element of eyepieces are dirty. Clean the external surface of the optical elements.
Why is there no light of the illuminator, while “Mains” indicator at the power-switch button of illuminator diode is on?
Probably, there is no contact in the power cable connector of the illuminator.
Disconnect the power cable connector of the illuminator from the power unit and the optical head of the colcoscope, make sure the cable is not mechanically damaged, and in case of absence, connect it again after having made sure the pins are firmly connected and fixed in the sockets.
Disconnect the power cable connector of the illuminator from the power unit and the optical head of the colcoscope, make sure the cable is not mechanically damaged, and in case of absence, connect it again after having made sure the pins are firmly connected and fixed in the sockets.
What to do if “Mains” indicator at the power-switch button of illuminator diode is not on?
Possible cause:
- No voltage at the “mains” supply 220V, 50Hz.
- No contact in the mains connection of the power unit, the power cord is connected unreliably.
- The fuse link is out of order.
Remedy:
- Connect the colposcope to a functioning mains supply 220V, 50Hz.
- Disconnect the mains cable from the power unit, check the cable for mechanical damage and in case of absence, connect it again after having made sure the plug is firmly connected and fixed.
- Replace the fuse link to the new one, which was supplied in the set.
- No voltage at the “mains” supply 220V, 50Hz.
- No contact in the mains connection of the power unit, the power cord is connected unreliably.
- The fuse link is out of order.
Remedy:
- Connect the colposcope to a functioning mains supply 220V, 50Hz.
- Disconnect the mains cable from the power unit, check the cable for mechanical damage and in case of absence, connect it again after having made sure the plug is firmly connected and fixed.
- Replace the fuse link to the new one, which was supplied in the set.
What is the maximum data volume that can be stored in the Medvisor program?
It is 4 GB, i.e. approximately 4-5 thousand patients, when using the Microsoft SQL Server Compact Edition database or 10 GB when using Microsoft SQL Server Express. These options are free for the user. When the maximum capacity is reached, the database does not allow adding more information. There is a procedure for converting a database from Compact to Express format. To convert, please contact the service department.
If you need a larger database, the Medvisor program can work with Microsoft SQL Server 2012, the full version.
When working in a network, the program allows you to use one common server to host the database for several workstations.
When printing a report, if there are photos, they are not displayed or printed
This may be due to the cumulative .Net FrameWork update KB5022083.
Recommendation: "KB5022083 Change in how WPF-based applications render XPS documents" .
It is recommended to use an alternative option with adding a key to the Windows registry:
reg add "HKLM\SOFTWARE\Microsoft\.NETFramework\Windows Presentation Foundation\XPSAllowedTypes" /v "DisableDec2022Patch" /t REG_SZ /d "*" /reg:64
This operation requires Administrator privilege
The eyes get tired during the observation.
The diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
Why when we change the magnification, the image is not sharp?
Probably, the diopter adjustment of the eyepieces is not correctly set. You should correct the diopter adjustment to the eyepieces.
The image of the object is not focused. How to fix it?
The focal distance to the object of observation is probably not sustained.
Place the lens of the colposcope head at a distance from the object of observation, according to its focal length (f = 200, f = 250, f = 300).
Move the colposcope head closer to or farther from the subject until the picture is sharp. Turn the handle of the accurate focusing mechanism of the lens until the image is sharp.
Place the lens of the colposcope head at a distance from the object of observation, according to its focal length (f = 200, f = 250, f = 300).
Move the colposcope head closer to or farther from the subject until the picture is sharp. Turn the handle of the accurate focusing mechanism of the lens until the image is sharp.
What to do if the right and the left field of view don’t coincide?
Interpupillary distance of the glasses doesn’t coincide with the user’s distance of the pupils. Adjust the interpupillary distance.
What is the reason that the object image is not sharp?
Probably, the external surface of the optical element of the lens or the external surface of the optical element of eyepieces are dirty. Clean the external surface of the optical elements.
Why is there no light of the illuminator, while “Mains” indicator at the power-switch button of illuminator diode is on?
Probably, there is no contact in the power cable connector of the illuminator.
Disconnect the power cable connector of the illuminator from the power unit and the optical head of the colcoscope, make sure the cable is not mechanically damaged, and in case of absence, connect it again after having made sure the pins are firmly connected and fixed in the sockets.
Disconnect the power cable connector of the illuminator from the power unit and the optical head of the colcoscope, make sure the cable is not mechanically damaged, and in case of absence, connect it again after having made sure the pins are firmly connected and fixed in the sockets.
What to do if “Mains” indicator at the power-switch button of illuminator diode is not on?
Possible cause:
- No voltage at the “mains” supply 220V, 50Hz.
- No contact in the mains connection of the power unit, the power cord is connected unreliably.
- The fuse link is out of order.
Remedy:
- Connect the colposcope to a functioning mains supply 220V, 50Hz.
- Disconnect the mains cable from the power unit, check the cable for mechanical damage and in case of absence, connect it again after having made sure the plug is firmly connected and fixed.
- Replace the fuse link to the new one, which was supplied in the set.
- No voltage at the “mains” supply 220V, 50Hz.
- No contact in the mains connection of the power unit, the power cord is connected unreliably.
- The fuse link is out of order.
Remedy:
- Connect the colposcope to a functioning mains supply 220V, 50Hz.
- Disconnect the mains cable from the power unit, check the cable for mechanical damage and in case of absence, connect it again after having made sure the plug is firmly connected and fixed.
- Replace the fuse link to the new one, which was supplied in the set.
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